Terms & Conditions

Company & Platform Clarification

CodenPay is the official payment and subscription portal of CodenVibe IT LLC ("CodenVibe", "we", "us", "our").

All services purchased through this website are:

• •Owned, operated, and fulfilled by CodenVibe IT LLC
• •Billed and managed via CodenPay
• •Processed securely through Stripe

CodenPay itself does not provide services independently and exists solely for billing and subscription management purposes.

Services Covered

Subscriptions available on this website may include, but are not limited to:

• •Website Hosting & Maintenance
• •Development Subscriptions
• •Automation & API Integrations
• •Custom / Agency Plans

Each subscription is governed by the scope and limits clearly displayed on the relevant subscription page and pricing table.

Subscription Billing & Payments

• •All subscriptions are recurring (monthly or yearly) unless stated otherwise.
• •By subscribing, you authorize CodenVibe IT LLC to automatically charge your selected payment method according to the chosen billing cycle.
• •Billing begins immediately upon subscription.
• •Subscriptions remain active until canceled by the customer.
• •All payments are processed securely by Stripe. CodenVibe IT LLC does not store or process card details directly.

Cancellation Policy

• •You may cancel your subscription at any time through Stripe's billing portal or by contacting billing support.
• •Cancellation stops future billing only.
• •Access to services remains active until the end of the current billing period.
• •No partial refunds are issued for unused time within a billing cycle.

Refund Policy

Unless explicitly stated in writing:

• •Monthly subscriptions are non-refundable
• •Yearly subscriptions are non-refundable after the billing date
• •Refunds may be issued only at our discretion in exceptional circumstances, such as duplicate charges or billing errors.

We do not provide refunds for:

• •Change of mind
• •Lack of usage
• •Misunderstanding of plan scope
• •Work already performed
• •Failure to cancel before renewal

Scope of Services & Limitations

Subscription plans cover only what is explicitly listed on the pricing page.

Unless included in your plan, subscriptions do NOT include:

• •New feature development
• •Website redesigns
• •Major migrations or rewrites
• •Custom software or SaaS development
• •Emergency or 24/7 support (unless stated)
• •Work exceeding included monthly hours

Any work outside the plan scope requires: A plan upgrade, or Separate written approval and billing. Unused support hours do not roll over.

Fair Usage Policy

To maintain service quality:

• •Excessive resource usage (CPU, bandwidth, storage) may require a plan upgrade.
• •Repeated requests outside scope may result in service limitations or subscription review.
• •Abuse of infrastructure, systems, or support channels is not permitted.
• •We reserve the right to suspend or modify service if usage consistently exceeds reasonable limits.

Service Suspension & Termination

We may suspend or terminate services if:

• •Payments fail or remain unpaid
• •Fraudulent or abusive activity is detected
• •Terms are violated
• •Required cooperation or access is not provided

Service suspension does not waive outstanding payment obligations.

Client Responsibilities

You agree to:

• •Provide accurate billing and contact information
• •Maintain backups of your data where applicable
• •Provide required access credentials securely
• •Review plan details before subscribing

CodenVibe IT LLC is not responsible for issues caused by third-party services, plugins, hosting providers, or tools outside our control unless explicitly managed by us.

Third-Party Services

Our services may rely on third-party platforms including but not limited to:

• •Stripe
• •Hosting providers
• •Cloud and infrastructure services
• •APIs and integrations

We are not responsible for outages, limitations, or changes caused by third-party services.

Disclaimer of Warranties

Services are provided "as is" and "as available".

We do not guarantee:

• •Uninterrupted service
• •Error-free operation
• •Specific performance results
• •Business outcomes or revenue

Any uptime targets or performance statements are best-effort goals, not legal guarantees.

Limitation of Liability

To the maximum extent permitted by law:

CodenVibe IT LLC shall not be liable for:

• •Loss of data
• •Loss of revenue or profits
• •Indirect or consequential damages
• •Downtime caused by third-party providers

Our total liability shall not exceed the amount paid by you in the most recent billing cycle.

Modifications to Terms

• •We may update these Terms at any time.
• •Changes take effect upon posting
• •Continued use of services constitutes acceptance
• •Material changes may be communicated via email

Governing Law

These Terms are governed by the laws of the jurisdiction in which CodenVibe IT LLC is registered and operates.

Contact & Billing Support

For billing or subscription-related inquiries: