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Refund Policy
This Refund Policy explains how refunds, cancellations, and billing adjustments are handled for subscriptions and services purchased through CodenPay.
Last updated: December 23, 2025
Important Notice
Please review this policy carefully before subscribing. All subscriptions are billed immediately upon signup and are subject to the refund terms outlined below.
Platform & Service Clarification
CodenPay is used solely for billing and subscription management. All services are owned, operated, and fulfilled by CodenVibe IT LLC.
Subscription Refund Policy
Unless explicitly stated in writing:
Non-refundable
Non-refundable after the billing date
Once a subscription payment has been successfully processed, no refunds are issued for:
- Unused time or remaining billing period
- Change of mind
- Business closure or pause by the customer
- Misunderstanding of plan scope or inclusions
- Lack of usage of the subscribed service
Cancellation Policy
- Subscriptions may be canceled at any time via the Stripe billing portal or by contacting billing support.
- Cancellation prevents future billing only.
- Service access remains active until the end of the current billing cycle.
- Partial refunds are not provided for canceled subscriptions.
Exceptions & Billing Errors
Refunds may be issued only at our discretion in the following cases:
- Duplicate charges
- Incorrect billing due to system error
- Unauthorized transactions verified by Stripe
If a refund is approved, it will be processed back to the original payment method through Stripe.
Plan Scope & Refund Eligibility
Refunds are not provided for dissatisfaction related to:
- Scope limitations clearly stated on pricing pages
- Work already performed
- Time spent or resources allocated
- Third-party service limitations or outages
Customers are responsible for reviewing plan details before subscribing.
Chargebacks & Disputes
Initiating a chargeback without first contacting support may result in:
- Immediate service suspension
- Permanent account termination
- Loss of future access to services
We strongly encourage customers to contact us directly to resolve billing concerns before filing a dispute.
Changes to This Policy
We reserve the right to update this Refund Policy at any time. Updates take effect immediately upon posting.
Contact Information
For billing questions or refund-related inquiries:
Ownership Statement
CodenPay is the official payment portal of CodenVibe IT LLC. All subscriptions, payments, and services are owned, operated, and fulfilled by CodenVibe IT LLC.